Running a salon or spa is about more than hair, nails, or facials. It’s about people—your team, your clients, and even yourself as a leader. Yet, one of the biggest challenges salon owners face isn’t scheduling, revenue, or marketing—it’s the assumptions we make about the people around us.
When you constantly assume the worst—thinking a stylist is resisting your guidance, a client is being difficult, or your team doesn’t care as much as you do—you’re setting yourself up for stress, frustration, and miscommunication. And over time, this mindset can quietly erode team culture, reduce performance, and even hurt your bottom line.
But there’s a better way: leading with positive intent.
What Does Positive Intent Mean?
Leading with positive intent doesn’t mean ignoring accountability or letting mistakes slide. It means starting from the perspective that most people are acting with good intentions—even if the results or communication fall short.
It’s a shift in mindset: instead of immediately thinking, “They’re ignoring me on purpose,” you ask, “What’s really happening here? How can I guide this situation productively?”
This shift alone can dramatically reduce defensiveness, improve communication, and build trust—turning tension into collaboration.
Why Positive Intent Works
- Reduces Conflict: When you stop assuming the worst, interactions with your team become calmer, more productive, and solution-focused.
- Strengthens Relationships: Team members feel seen, trusted, and respected, which improves engagement and retention.
- Improves Performance: Staff are more willing to follow guidance and take initiative when they don’t feel judged or micromanaged.
- Protects Leadership Confidence: You respond thoughtfully instead of reacting emotionally, which reinforces your credibility as a leader.
How to Lead with Positive Intent in Your Salon
Here are actionable ways to implement this mindset in your daily salon leadership:
1. Pause Before You React
When a stylist misses a step or a client expresses frustration, take a breath. Ask yourself: “What is really happening here? Could there be a misunderstanding?” This short pause prevents knee-jerk reactions and opens the door for constructive conversation.
2. Reframe Your Assumptions
Instead of assuming resistance, consider alternative explanations:
- Lack of clarity in instructions
- External stressors affecting behavior
- A learning opportunity that needs support
3. Focus on Facts and Solutions
Shift the conversation from blame to problem-solving. Discuss what happened, why it matters, and what steps can be taken next. This keeps accountability intact without the emotional tension.
4. Model the Behavior
Your team mirrors your mindset. When you consistently approach situations with positive intent, your staff begin to adopt the same perspective—creating a healthier, more collaborative culture.
5. Reflect on Your Leadership
Regularly evaluate your reactions and assumptions. Journaling or brief reflection at the end of the day can help you identify patterns where negative assumptions are creeping in—and how to correct them moving forward.
The Ripple Effect Beyond the Salon
Leading with positive intent doesn’t just improve salon culture—it transforms how you handle challenges everywhere. You’ll notice changes in:
- Personal relationships
- Communication with clients
- Decision-making under pressure
- Your own stress and mindset
It’s a small shift with big results—for your team, your clients, and your own leadership confidence.
FREE & FIERCE: REDISCOVER YOUR GROOVE
Finding Your Lost Freedom
Remember that rush when you first opened your salon or spa? That “Ahhh yes, this is why I did it!” feeling. Freedom, autonomy, creativity—all rolled into one. No boss, just you calling the shots. Order what you want, take the afternoon off—living the dream, right? But then, success hit...
Success, the Double-Edged Sword
Your salon’s booming, your books are full, but now freedom’s swapped with stress, pressure, and nonstop demand. Where did the dream go? Is it even worth it anymore?
Growth Means Change
As your biz grows, you’ve got to level up too. New roles, new moves, new you. Each stage of growth demands a different version of you. Today, let's break down these roles and how to crush each one.
The Operator
Most salon owners kick off as The Operator. You're hands-on, serving clients, loving the daily hustle. With a small team, you’re tight-knit, sticking together and vibing daily. This is your comfort zone. But as your studio grows, so does your team, and soon enough, you’re diving into the next role...
The Manager
Welcome to The Manager phase. Now you’ve got 4-8 people, and it’s time to juggle team management along with client care. Managing humans is a whole new ball game, and it’s tough. You might not connect with everyone like before, and team dynamics can get tricky. You’re wearing all the hats: operations, client care, accounts, marketing, hiring, firing—you name it. And guess what? You might start earning less than before. It’s a grind, but there’s a way out...
Make the Move!
Don’t sweat it, The Manager phase isn’t forever. Sometimes, all it takes is one or two strategic moves. Maybe it’s hiring another team member or creating a management structure. Know what your ‘thing’ is? What’s stopping you? Fear. It’s the biggest blocker. Whether it’s fear of losing clients or stepping back, it’s holding you back.
Check out my podcast on overcoming fear, and start making that big move. Write it down:
- What’s the big move you need to make?
- What’s the fear stopping you?
Writing it down works like magic. Be brave, make the move, and step into your next role...
The CEO
Once you’re past The Manager phase, welcome back to freedom! As The CEO, with 8-9+ people in your biz, what worked before now needs tweaking. You can’t manage everyone solo. It’s time to lead and train a manager. If stress and frustration creep in, you haven’t fully embraced your CEO role.
Step away from daily ops, think long-term. Create space to strategize. It feels weird not being “in demand,” but that’s the goal—to focus on what’s next and drive the biz forward. Feel the passion and drive kick in. Your team benefits from this new momentum. This is the ultimate goal, right?
Keep Growing
No matter which stage you’re at, there’s always room for growth. Feeling stuck? Just a little self-awareness, grit, and determination can get you where you want to be. You got this!
Ready to Level Up?
If you're ready to level up your leadership, boost your revenue and profitability, and break free from the daily grind of service provision, reach out to The Beauty Biz Agency.
Why stay stuck when you can have step-by-step processes to follow? And why let it take forever when you can have an expedited process at your fingertips? Let's make your dream salon a reality—contact us today and start your journey to success! 🚀🌟
Hey, go-getters! In this fast-paced world, squeezing every drop of productivity out of our day is crucial. So, I'm dropping three epic tools that help me stay on top of my game. Let’s dive in!
1. Evernote: Your Digital Sidekick
Evernote is my ride-or-die for capturing ideas, notes, and to-dos on the fly. Picture this: I'm cruising down the street, no laptop, no frantic typing, just chatting into my phone. Evernote’s voice note feature grabs my thoughts, and I can whip them into blog posts, social media gold, or emails later.
Perfect for those who need a digital notepad that syncs across all devices. Save time and keep your creativity flowing, even on the go. Evernote’s basic plan is free and jam-packed with features. Check it out here.
2. Asana: The Project Management Beast
Asana is the ultimate tool for managing tasks and projects. Think of it as your digital command center, where you can create to-do lists, set reminders, and track progress. From weekly goals to major projects, Asana keeps everything organized and on point.
I use Asana for planning my week, smashing goals, managing events, and syncing with my squad. It’s perfect for keeping everyone in the loop, no matter where they are. And yep, the basic version is free. Jump in here.
3. Do Not Disturb: Silence the Noise
This might not be an app, but it’s a game-changer. Activate your phone’s Do Not Disturb mode and watch your productivity soar. No more endless notifications, pointless calls, or distracting pings. Only calls from your favorites or emergencies get through.
Studies show it can take up to 20 minutes to refocus after an interruption. Imagine working in uninterrupted blocks of time—pure bliss. Essential calls still come through, so you won’t miss any real emergencies. Find this lifesaver in your mobile settings.
Ready to Slay?
With Evernote, Asana, and Do Not Disturb, you’re set to dominate your day. These tools help you stay organized, focused, and efficient. Time to level up and crush those goals!
Keep hustling, productivity warriors! 🚀
Mastering the Art of Converting Instagram Followers into Loyal Clients
Hey there, salon superstars! 🌟 Let’s talk about turning those Instagram followers into more than just numbers on a screen. It's time to transform them into lifelong clients who keep coming back for more.
Sure, having a massive following is impressive, but what's the point if they're not walking through your salon doors? It's time to bridge the gap between virtual likes and real-life appointments.
The Digital Dating Game
Think of it as dating your followers—minus the awkwardness. Give them a sneak peek into your salon life, from the vibrant atmosphere to your talented team and the unique culture you've cultivated. Show off your brand story and let your personality shine through.
First Impressions Matter
In today's digital age, your website is often the first impression potential clients have of your salon. Did you know that a whopping 95% of website visitors are new clients? That's a goldmine waiting to be tapped into.
Humans Connect with Humans
Here’s the secret sauce: humans connect with humans. So don’t be afraid to sell yourself (figuratively, of course). Give your potential clients a glimpse into who you are, what you stand for, and why they should choose your salon over the competition.
Show Them the Magic
So, whether you're posting behind-the-scenes videos, sharing client testimonials, or offering exclusive promotions, make sure every piece of content serves one purpose: to convert those Instagram followers into loyal, lifelong clients.
It’s time to make the magic happen! ✨📸
Ever had one of those days where you’re searching everywhere for your mojo?
Checked under the couch? Scoured the junk drawer? Even peeked in the fridge? Yep—it's totally MIA.
Same here.
Some days, it feels like your internal battery is stuck at 1%, and everything’s lagging. You’re refreshing emails, doom-scrolling Facebook, and somehow checking the same app on both your phone and laptop like it’s going to change (Karen had a great bike ride—again).
Today’s one of those days for me. And honestly? The best way I know to shake off the funk is to talk about it—and help you shake it off, too.
Lately, I’ve noticed a lot of salon and spa owners feeling the same way. Is it the moon? The weather? Mercury doing gymnastics in retrograde? Who knows. All I know is I just buried the wrapper of a king-sized vegan chocolate bar under the trash like it was a crime scene. Time to snap out of it.
Here’s what’s helping me get my groove back (and might help you too):
1. Give Yourself a Break
First off, stop stressing about off days. We all have them. Some days you’re a productivity
powerhouse, and others, not so much. It’s your body’s way of saying, “Hey, take a break.”
2. Listen to Your Body
Sometimes you just need to chill. If you’re exhausted and can sneak in a nap without your kids
turning the house into a circus, do it. Or take a luxurious bubble bath. Your body will thank you.
3. Get Moving
Shake off the stale vibes by getting active! Whether it’s star jumps, a walk, or a full-on workout,
just move. It’s a great way to reset.
4. Blast Some Tunes
Remember that song you used to play only on weekends because it made you want to dance?
Play it now. Find a song that makes you happy and gets you moving. Instant mood booster.
5. Do Something Fun
Work doesn’t have to be all-consuming. If you’re feeling flat, spice things up with some fun!
Watch a funny movie, chat with your favorite person, or play with your dog.
6. Dream a Little
When I hit a mental wall, I look up vacations. It reignites my fire and motivates me to work out
and hustle hard. Dream about what excites you—be it vacations, dream homes, cars, or
designer shoes. Visualize your dreams coming true.
7. Check Off One Task
Even on a “meh” day, getting just one thing done can make you feel accomplished. Pick the
easiest task on your list and power through it. Then reward yourself with a treat (unless you
already snuck one, like me).
At the end of the day, don’t beat yourself up. Everyone has “meh” days. But with a little self-care and a few mindset shifts, you can reset and rise up.
Tomorrow’s a fresh start. Let’s get it.
